Cancellation Policy:
1. Terms of service
CRYSTAL VIDA LLC lists what is included on our trips on the Crystal Vida
website booking page. Please be advised that items including airfare,
gratuity, travel insurance and alcohol are not included.
2. Reservation
To reserve your spot on one of our trips, please complete this Participation
Policy and make a non-refundable deposit specific to your trip.
3. Payment
Payment can be made through our site. Final balances are due no later than 90
days before the departure date of the trip. If final payment is not received by
90 days prior to departure, CRYSTAL VIDA LLC reserves the right to cancel
your reservation and accept new reservations for your space. In this case,
your deposit will be forfeited. If you do not think you can pay in time please
contact us via email. For bookings made less than 90 days prior to departure,
the entire trip cost must be paid at time of booking.
4. Cancellation policy
If you wish to cancel your retreat, you must notify CRYSTAL VIDA LLC in
writing. Once we have received your notice, cancellation fees take effect
subject to the following terms, based on the date we receive your written
notification: More than 90 days prior to departure: $1000 deposit forfeited •
Between 60-90 days prior to departure: 50% of trip cost forfeited • Less than
60 days prior to departure: 100% of trip cost forfeited • Any amount forfeited,
which has not already been paid by you to CRYSTAL VIDA LLC will be
recovered from you by CRYSTAL VIDA LLC as a debt due and payable. •
Your trip is transferable should you provide an alternate Participant at the
same fare.
5. Changes/Trip Cancellations
CRYSTAL VIDA LLC reserves the right to make any changes deemed
necessary by our team, trip leaders, teachers or partners. In the rare case of a
cancellation on the part of CRYSTAL VIDA LLC we will offer a transfer to
another trip or a full refund of your funds. CRYSTAL VIDA LLC is not
responsible for any expenses or damages incurred as a result of trip
cancellation including preparation costs, airline tickets, travel documents or
other expenses. CRYSTAL VIDA LLC reserves the right to cancel any trip
prior to departure in the event that there are too few people booked, in which
case you will be given a full refund of any and all payments made to
CRYSTAL VIDA LLC You will not be entitled to claim any additional
amounts or seek any compensation for any injury, loss, expenses or damage
(either direct or consequential) or for any loss of time or inconvenience which
may result from such cancellation (including but not limited to visa, passport
and vaccination charges, or departure, gear purchases, airport and airline
taxes).
Occasionally, changes may have to be made (e.g., yoga teacher, class times or
other arrangements), which we reserve the right to do at any time. If your
accommodation has to be changed, we will do our utmost to provide
accommodation of a similar rating. If a significant change becomes
necessary, we will inform you as soon as reasonably possible if there is time
before your departure.
6. Complaints
If you have a problem during your retreat, please inform the organizer
immediately and he/she will endeavor to put things right. Please note that we
cannot be responsible for the individual behavior of any group member or
other guest sharing your accommodation.
7. Travel Health Insurance
Travel Health Insurance with emergency evacuation coverage is Mandatory.
CRYSTAL VIDA LLC requires each trip member to purchase individual
travel health insurance for their trip.
Useful Links:
• www.ehealthinsurance.com
• www.imglobal.com
• www.medexassist.com
8. Travel Insurance
We highly recommend that you add “cancel for any reason” to your policy.
Although normal trip cancellation will cover you for illness or injury, or for a
travel companion’s illness, injury or death, it is limited to these. With “cancel
for any reason” you will receive a percentage (usually 75%-100%) of all prepaid costs. With this coverage, no matter what arises, you will be covered.
We suggest this policy from Travel Guard or similar:
Useful Links:
• www.insuremytrip.com
• www.squaremouth.com
• www.quotewright.com
• www.travelinsurancereview.net
9. Travel Documents and Immunizations
It is the responsibility of each Participant to
ensure your travel documents meet the criteria for each country:
Useful Links: U.S. citizens: https://travel.state.gov/content/passports/en/
country.html
Travelers from other countries: Please check your country’s state department
website for visa requirements or visit: http://www.imigrasi.go.id/ It is your
responsibility to purchase correct immunizations. Please contact your nearest
travel clinic for the latest requirements.
10. Acknowledgment of Risks – Assumption of Responsibility
Although CRYSTAL VIDA LLC has taken reasonable steps to ensure safety, I
acknowledge that this activity has risks, including certain risks which cannot
be eliminated without destroying the unique character of this activity. The
same elements that contribute to the unique character of this activity can
cause loss or damage to the Participant including accidental injury, illness, or
in extreme cases, permanent trauma, disability or death and also can cause
damage to or loss of property. The following describes some, but not all, of
those risks.
Activities vary from trip to trip and may include but are not limited to:
hiking, backpacking and climbing in a wide variety of environments including
on rock, snow and ice; bicycling on trails and roads with a wide range of
surface conditions and traffic volume; rock climbing, horseback riding,
climbing on climbing apparatus and ropes courses, using zip-wires and rope
swings; white-water rafting, river kayaking, sea-kayaking and canoeing;
swimming, snorkeling and surfing; fishing.
CRYSTAL VIDA LLC trips can involve travel to remote places, oftentimes
many hours from medical facilities. Transportation, evacuations and medical
care can be significantly delayed; communication can be delayed, limited or
not available.
Environmental risks and hazards include rapidly moving, deep or cold water;
insects, snakes and predators, including large animals; falling and rolling
rock; lightning, flash floods and unpredictable forces of nature, including
weather which may change to extreme conditions without warning. Possible
injuries and illnesses include hypothermia, frostbite, high altitude illnesses,
sunburn, heatstroke, dehydration and other mild or serious conditions.
Throughout the trip, participants are responsible for their own safety.
I (the trip participant) acknowledge and understand that CRYSTAL VIDA
LLC trips include risks of injury or death to participants. I understand the
description above of these risks is not complete and that other unknown or
unanticipated risks may result in property loss, injury or death. I agree to
assume responsibility for the inherent risks identified herein and those
inherent risks not specifically identified. I acknowledge that participation in
this activity is purely voluntary, no one is forcing participation and
participation is elected with full knowledge of the inherent risks.
I (the trip participant) assume and accept full responsibility for any injury,
death, loss of personal property, and expenses suffered as a result of those
inherent risks and dangers identified above, and those inherent risks and
dangers not specifically identified and as a result of my negligence in
participating in this activity.
11. Release and Waiver of Liability
ACKNOWLEDGMENT OF RISK AGREEMENT
I hereby agree to the following terms and conditions:
• I am participating in yoga classes and other adventures during which I
will receive information and instruction about yoga and health. I
recognize that yoga and other outdoor activities require physical
exertion which may be strenuous and may cause physical injury, and I
am fully aware of the risks and hazards involved.
• I understand that it is my responsibility to consult with a physician
prior to, and regarding my participation in yoga classes, and related
activities.
• In consideration of being permitted to participate in yoga classes and
other classes, I knowingly, voluntarily, and expressly waive any claim I
may have against the instructors, owners, or leaseholders of the
building for injuries or damages I may sustain as a result of
participating in classes, workshops, or other activities held by
CRYSTAL VIDA or any of its affiliates.
I have read the above release and waiver of liability and fully understand its
contents. I voluntarily agree to the terms and conditions stated above.
DECLARATION OF HEALTH. By accepting this Participant Agreement, I,
the participant, represent that I fully understand that my participation in the
yoga program or other activities could be injurious to my health and I
voluntarily assume all risks related to such activities.
PERSONAL RELEASE. By agreeing to the terms outlined here and
elsewhere on the Crystal Vida website I hereby release and discharge my
rights and claims for damages or liabilities that may occur as a result of
participation on a CRYSTAL VIDA LLC trip, including but not limited to
damages as a result of unexpected occurrences including those from weather,
local political situations, wildlife or uncontrollable acts of God, including the
local political situations, wildlife or uncontrollable acts of God, including the
risk of death. I release CRYSTAL VIDA LLC including its owners, directors,
employees, guides, yoga teachers and partners from liability for personal
injury, illness, emotional damage, incurred travel expenses or property
damage I may incur as a result of participation on this trip.
For the benefit of everyone on your trip, CRYSTAL VIDA LLC reserves the
right to accept or reject any participant at any time without liability, and in
the event it determines, in its sole and exclusive discretion, that a participant
is disruptive to the harmony of the trip, it may without any obligation to pay a
refund or any other amount whatsoever, expel such participant from the trip.
CRYSTAL VIDA LLC will carry no responsibility or liability for any
participant who leaves the trip prior to its conclusion or for any activity
undertaken by any participant which is not included on the trip itinerary.
I HAVE CAREFULLY READ THIS AGREEMENT, WAIVER, AND
RELEASE AND FULLY UNDERSTAND ITS CONTENTS. I AM AWARE
THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT
BETWEEN CRYSTAL VIDA AND MYSELF AND I SIGN IT OF MY FREE
WILL. By signing and/or acknowledging this release, I hereby also waive
any right to privacy and unconditionally give my permission to allow my
name, likeness or photograph to appear in any CRYSTAL VIDA promotional
literature. Which may include, but would not be limited to brochures, fliers,
press releases, newspapers, television or any other electronic media.